Any of your design needs that are covered under our capabilities is something that you can ask us to do, we seriously want you to think of us as an extension of your team, not just another third party. Unsure if we can handle it? Do not hesitate to call us, we’d be happy to clear up any doubts.

A design subscription service offers businesses an ongoing partnership with skilled designers, providing access to various design services through a fixed recurring fee. It ensures a consistent supply of design work, cost predictability, and flexibility in meeting diverse design needs. This model streamlines the design process and fosters a collaborative, long-term approach to creative projects.

Our goal is for you to eventually reach a point where you will need your own in-house design team. However, we feel that sometimes companies take that step before they need to. If your focus is growth, then let us help take the design load off you. With us, you get access to an entire team of design experts with varying disciplines, without the headache of managing payroll and hiring. When you’re ready to graduate from Otterate, we’ll even help you get your design team set up.

We charge month-to-month for one task at a time. The resource assigned to you depends on the task at hand. If you need a wireframe done, we’d task it to our UX lead, if you need some social media assets, that’s when one of our illustrators will come in. We focus on the resourcing, so that you can just focus on what you need to.

While we are confident in our abilities and have the track record to prove it, we also are genuinely people-pleasers, so we’re not going to let work out the door if you’re not happy with it.

Please do request any style. If you’re struggling to find your style, our designers would be happy to get on a discovery call with you and whip up some moodboards to find out just what you’re into. No templates, unless requested by you.

Of course! They are all yours.

It depends on what you need. Social graphics take an average of half a day to 3 days. UX and UI flows take an average for 5 - 20 days depending on the number of screen or pages.

We’re a big believer in not wasting your time, so we don’t schedule too many meetings. However, sometimes meetings are necessary and we get that. We’ve found a good balance in 1x cadence call per week. You will also have access to your own dashboard, where you can view updates on on-going tasks, set up tickets for future tasks, or start discussions with anyone from our team.

Of course. We know that every business has its busy period, as well as its quiet period. Pause at any time, and we’ll resume when you’re ready. When your account is paused, we consider it to be in a ‘Paused State’. Accounts can be in a paused state for up to 6 months before we consider the engagement terminated. If you need to cancel for any reason, that’s totally fine too. We’ll continue work until the end of your subscription period.

We’re very open to feedback. As an Otterate client, you will have direct communication lines to our entire C-Suite. If anything bothers you, we’ll work on it.

Our team has a wide range of experience in many design disciplines. We're made up of individuals who have experience in achieving product-market fit for various products, launching high-budget campaigns for some pretty heavy hitters, and those who just genuinely love good design and great user experiences. We’ve also won some awards for our works.

Webflow is a powerful web design and development platform that empowers companies to create and launch websites efficiently. It combines a visual design interface with a robust backend, allowing users to design, build, and manage websites without the need for extensive coding. Webflow's responsive design capabilities ensure websites look and function seamlessly across various devices. This platform is particularly advantageous for businesses seeking rapid website deployment as it accelerates the development process, reduces reliance on traditional development cycles, and offers hosting services that streamline launching sites with minimal technical hurdles. At Otterate, we’ve used a bunch of web development tools, and we love Webflow. It gives us enough power as developers to help make your vision a reality, while making it easy for you as an organisation to continuously update your content and adapt your business’ landing page.

Explore our sister brand, Otterdev, designed with a parallel structure to deliver high-performance digital solutions. From elevating your e-commerce prowess on platforms like Shopify and BigCommerce, to addressing advanced CMS needs with Sanity or tackling top frontend frameworks like Astro, React, Svelte, and Next.js, Otterdev has your back. Their team, experienced in crafting and overseeing applications and storefronts for globally cherished brands, is ready to engage with you and cater to your unique requirements.

While our headquarters are in Singapore, operating in GMT+08, we understand the global nature of our clientele. Rest assured, we can seamlessly align our weekly cadence sync with your preferred timezone, no matter where you are.